Hotel Shangrila Kuala Lumpur

11 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia - Kuala Lumpur. See on map
4,5/5
Excellent Based on 8498 reviews TripAdvisor
Very popular
Book now

Where is the lodging establishment?

11 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia - Kuala Lumpur.

Features

  • Wifi
  • Car park
  • Air conditioning
  • Swimming pool
  • Spa
  • Pets admitted
  • Transfer service
  • Accessible
  • Family
  • Sports
  • Gym
  • Business

Choose your room

Showing 13 results
Executive Room
  • 3 guests
  • 39 ㎡
  • Garden view, City view, View
  • Air conditioning
  • Bathroom, Toilet, Adapted bath, Bath, Bath or Shower
  • Mini-bar
Deluxe Room
  • 2 guests
  • 37 ㎡
Family Suite
  • 4 guests
  • 80 ㎡
  • City view, View
  • Air conditioning
  • Bathroom, Toilet, Adapted bath, Bath, Bath or Shower
  • Mini-bar
Executive Suite
  • 3 guests
  • 74 ㎡
Family Room
  • 3 guests
Premium Room
    Deluxe Room King Size Bed
    • 2 guests
    • View
    • Air conditioning
    • Bathroom, Toilet, Bath or Shower
    • Mini-bar
    Premium Suite
    • 3 guests
    • 80 ㎡
    • Garden view, Pool view, City view, View
    • Air conditioning
    • Bathroom, Toilet, Adapted bath, Bath, Bath or Shower
    • Mini-bar
    Club Room
    • 3 guests
    • 39 ㎡
    • Garden view, City view, View
    • Air conditioning
    • Bathroom, Toilet, Adapted bath, Bath, Bath or Shower
    • Mini-bar
    Executive Room King Size Bed
    • 3 guests
    • City view, View
    • Air conditioning
    • Bathroom, Toilet, Adapted bath, Bath, Bath or Shower
    • Mini-bar
    1 Bedroom Executive Apartment
      Club Room King Bed
        Business Room
        • Garden view, City view, View
        • Air conditioning
        • Bathroom, Toilet, Bath, Bath or Shower
        • Mini-bar

        Hotel Shangrila Kuala Lumpur

        Shangri-La Hotel Kuala Lumpur offers accommodation in the city centre, just a 5-minute walk to KL Tower and Petronas Twin Towers.

        Other names for Hotel Shangrila Kuala Lumpur:

        Shangri LaShangrilaShangri La Hotel Kuala LumpurShangri-LaShangrila Hotel Kuala LumpurShangri-la Kuala LumpurShangrila Kuala LumpurShangrila

        Conditions and services

        • General

        • Check-in starts at: 14:00
        • Check-out ends at: 12:00
        • Wifi
        • Internet
        • Car park
        • Pets admitted
        • Air conditioning
        • Lift
        • Reduced mobility access
        • Non-smoker Rooms
        • Smoking area
        • Reception services

        • Luggage storage
        • Safe
        • Currency exchange facilities
        • Tour desk
        • Press
        • Activities

        • Tennis
        • Squash
        • Billiards
        • Leisure and families

        • Nursery
        • Food and beverage

        • Restaurant
        • Kid meals
        • Room service
        • Transportation

        • Transfer service
        • Car rental
        • Common areas

        • Television room
        • Business facilities

        • Business Centre
        • Meeting rooms
        • Shops

        • Shops
        • Supermarket
        • Wellness

        • Swimming pool
        • Outdoor pool
        • Kids' pool
        • Pool bar
        • Sun loungers or beach chairs
        • Spa
        • Hot tub/jacuzzi
        • Sauna
        • Massage
        • Hairdresser's
        • Gym

        What do guests think about this lodging establishment?

        The hotel received mixed feedback from guests. Some praised the friendly and attentive staff, mentioning specific individuals who provided excellent service. Guests also appreciated the hotel's amenities, such as the spa and buffet. However, there were complaints about the breakfast service, where staff seemed overwhelmed and struggled to keep up with the demand. Other negative comments included faulty lights in the rooms and a lack of quality control. Despite these issues, several guests were satisfied with their overall experience, highlighting the hotel's location, spacious rooms, and good value for money. Overall, the hotel had its ups and downs, with both positive and negative aspects mentioned by guests.

        Reviews

        4.3
        To date, we've received 1 review of Shangrila Kuala Lumpur in English.
        4
        4.0
        Service
        3
        3.0
        Location
        4
        4.0
        Cleanliness and condition
        4
        4.0
        Value For Money
        5
        5.0
        Facilities and comfort
        • 4
          My opinion about this hotel Shangri-La Kuala Lumpur
          Lili - Dec 29, 2015

          The hotel lived up to its name and we always enjoy our stay there whenever we were in KL. The only negative observation was the service level at the breakfast cafe where the staffs appeared stressed and shorthanded. They were struggling to cope with the crowd, tables were not clearly promptly, we had to hunt for the staffs to refill our coffee/tea , dishes at the buffet station were not topped up and had to alert the chefs to do so.

        The comments express the personal opinions of actual Destinia clients who either filled out the questionnaire Destinia sent them following their stay at the lodging establishment or filled out an online questionnaire through our website. These opinions don"t necessarily represent those of Destinia. We will not publish any review that contains objectively false information, insults, degrading opinions or personal information regarding the client. We calculate the overall ratings by taking an average of the scores awarded on the completed questionnaires.