Resort Krystal Grand Cancun
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Resort Krystal Grand Cancun
Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Krystal Grand Cancun invites friends, families, and couples to a vibrant getaway.
Krystal Grand Cancun is located near bustling Cancun and a mere 25 minutes from Cancun International Airport. Guests are treated to with Luxury where every meal or snack at six dining options and each delicious cocktail poured at five bars and lounges is included
without any required reservations. Adults-only and kid-friendly pool options cater to the needs of any and all travelers
while endless activities provide perfect entertainment.
Other names for Resort Krystal Grand Cancun:
Conditions and services
General
- Check-in starts at: 15:00
- Check-out ends at: 12:00
- Car park
- Accessible parking
- Air conditioning
- Beachfront
- Lift
- Reduced mobility access
- Non-smoker Rooms
- Non-smoking throughout
- Smoking area
- Soundproof rooms
- Pets not allowed
Reception services
- 24-hour front desk
- Luggage storage
- Safe
- Currency exchange facilities
- Cash dispenser
- Tour desk
- Private check-in/check-out
- Valet parking
Activities
- Beach access
- Aquatic Sports
- Golf
Leisure and families
- Kids' club
- Children's play area
- Lending of equipment for games
- Entertainment staff
- Nursery
- Safety elements for children
- Board games/puzzles
Food and beverage
- Restaurant
- Bar
- Snack Bar
- On-site coffee house
- Kid meals
- Special diet menus (on request)
- Room service
- Breakfast in the room
- Bottle of water
- Fruits
- Snacks
Transportation
- Car rental
Common areas
- Terrace
Business facilities
- Meeting rooms
Housekeeping service
- Daily maid service
- Trouser press
- Laundry
- Shoeshine
Shops
- Shops
- Supermarket
Wellness
- Swimming pool
- Outdoor pool
- Heated swimming pool
- Kids' pool
- Pool bar
- Private beach area
- Pool/beach towels
- Sun loungers or beach chairs
- Sun umbrellas
- Spa
- Sauna
- Massage
- Beauty Services
- Hairdresser's
- Gym
- Group lessons
Reviews
- 4.2Great placeElias - Dec 13, 2023
Great place
- 2.2Worst hotel experience I\'ve ever had. Be aware of the recent commentsHao-Hsien - Jul 2, 2014
DO NOT BOOK THIS HOTEL! Staying here will only ruin your vacation emotion.
I booked this hotel as "Hyatt Regency" in April based on the previous good review. When we arrived we just couldn\'t find the hotel by its map location. After asking some people we realized the hotel was sold to "Krystal Grand" by Hyatt in May 2014.
The standard check-in time is 3pm, but we were told both of our rooms were not ready at 4pm, given the check-out time is at noon. The front desk personnel were extremely rude and wouldn\'t pay attention or follow-up on our concerns, pretty much they didn\'t care, poor customer service. We spent a while arguing for them to at least give us a room first, but then the delay made us missed a boat trip we prepaid for.
After getting in to the room we were very disappointed to the room condition. Dirty mirror as if the ones in horror movie, chipping and stain everywhere including balcony, desk, and lamp. Worst of all, the room really stinks. Water coming out of faucet has a really strong smell of detergent, but it cannot cover a rotten smell like dead body.
With Hyatt in mind, we just couldn\'t believe we paid for an international brand price but ended up having the worst hotel experience we ever had. The only good thing is we only stayed here for two nights.
The comments express the personal opinions of actual Destinia clients who either filled out the questionnaire Destinia sent them following their stay at the lodging establishment or filled out an online questionnaire through our website. These opinions don"t necessarily represent those of Destinia. We will not publish any review that contains objectively false information, insults, degrading opinions or personal information regarding the client. We calculate the overall ratings by taking an average of the scores awarded on the completed questionnaires.