Resort Krystal Grand Cancun

Boulevard Kukulcan, Km 8.5, 77500 Cancun, Mexico - Cancun. See on map
4,0/5
Very good Based on 7082 reviews TripAdvisor
Book now

Where is the lodging establishment?

Boulevard Kukulcan, Km 8.5, 77500 Cancun, Mexico - Cancun.

Features

  • Kids' club
  • Beachfront
  • Car park
  • Air conditioning
  • Swimming pool
  • Spa
  • Private beach area
  • Golf
  • Accessible
  • Family
  • Sports
  • Gym
  • Historic

Choose your room

Showing 18 results
Deluxe Room
  • 4 guests
  • 44 ㎡
  • City view, View
  • Balcony
  • Air conditioning
  • Bathroom, Toilet
Deluxe Room Sea View
  • Sea view, View
  • Balcony
  • Air conditioning
  • Bathroom, Toilet
Deluxe Room View Sea with Balcony
  • 4 guests
  • 44 ㎡
  • Sea view
  • Terrace
Standard Room Side Sea View
Standard Room
  • City view, View
  • Balcony
  • Air conditioning
  • Bathroom, Toilet
Suite
  • 4 guests
  • 51 ㎡
  • City view, View
  • Balcony
  • Air conditioning
  • Bathroom, Toilet
Suite Sea View
  • 2 guests
  • 56 ㎡
  • Sea view, View
  • Balcony
  • Air conditioning
  • Bathroom, Toilet
Family Suite
  • 4 guests
  • 88 ㎡
  • Sea view, Landmark view, View
Deluxe Room King Size Bed
  • 2 guests
  • 44 ㎡
  • Sea view, City view, View
  • Balcony
  • Air conditioning
  • Bathroom, Toilet
Family Room
  • Landmark view, View
Suite Side Sea View
  • 2 guests
  • 56 ㎡
Deluxe Room with Views
  • Sea view, View
  • Balcony
  • Air conditioning
  • Bathroom, Toilet
Suite with Views
  • Sea view, View
  • Balcony
  • Air conditioning
  • Bathroom, Toilet
Master Suite Sea View
  • 4 guests
  • 98 ㎡
Presidential Suite
  • 2 guests
  • 132 ㎡
  • Sea view
Suite King Bed
  • 2 guests
  • 51 ㎡
  • City view, View
  • Balcony
  • Air conditioning
  • Bathroom, Toilet
Deluxe Room Side Sea View
  • 6 guests
  • 88 ㎡
Deluxe Room King Bed & Views
  • Sea view, View
  • Balcony
  • Air conditioning
  • Bathroom, Toilet

Resort Krystal Grand Cancun

Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Krystal Grand Cancun invites friends, families, and couples to a vibrant getaway.
Krystal Grand Cancun is located near bustling Cancun and a mere 25 minutes from Cancun International Airport. Guests are treated to with Luxury where every meal or snack at six dining options and each delicious cocktail poured at five bars and lounges is included
without any required reservations. Adults-only and kid-friendly pool options cater to the needs of any and all travelers
while endless activities provide perfect entertainment.

Other names for Resort Krystal Grand Cancun:

Reflect Cancun Resort & SpaKrystal Grand CancunKrystal Grand Cancun Resort

Conditions and services

  • General

  • Check-in starts at: 15:00
  • Check-out ends at: 12:00
  • Car park
  • Accessible parking
  • Air conditioning
  • Beachfront
  • Lift
  • Reduced mobility access
  • Non-smoker Rooms
  • Non-smoking throughout
  • Smoking area
  • Soundproof rooms
  • Pets not allowed
  • Reception services

  • 24-hour front desk
  • Luggage storage
  • Safe
  • Currency exchange facilities
  • Cash dispenser
  • Tour desk
  • Private check-in/check-out
  • Valet parking
  • Activities

  • Beach access
  • Aquatic Sports
  • Golf
  • Leisure and families

  • Kids' club
  • Children's play area
  • Lending of equipment for games
  • Entertainment staff
  • Nursery
  • Safety elements for children
  • Board games/puzzles
  • Food and beverage

  • Restaurant
  • Bar
  • Snack Bar
  • On-site coffee house
  • Kid meals
  • Special diet menus (on request)
  • Room service
  • Breakfast in the room
  • Bottle of water
  • Fruits
  • Snacks
  • Transportation

  • Car rental
  • Common areas

  • Terrace
  • Business facilities

  • Meeting rooms
  • Housekeeping service

  • Daily maid service
  • Trouser press
  • Laundry
  • Shoeshine
  • Shops

  • Shops
  • Supermarket
  • Wellness

  • Swimming pool
  • Outdoor pool
  • Heated swimming pool
  • Kids' pool
  • Pool bar
  • Private beach area
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
  • Spa
  • Sauna
  • Massage
  • Beauty Services
  • Hairdresser's
  • Gym
  • Group lessons

Reviews

4.2
To date, we've received 2 reviews of Krystal Grand Cancun in English.
3.3
3.3
Service
4.6
4.6
Location
4
4.0
Cleanliness and condition
3.7
3.7
Value For Money
4.1
4.1
Facilities and comfort
  • 4.2
    Great place
    Elias - Dec 13, 2023

    Great place

  • 2.2
    Worst hotel experience I\'ve ever had. Be aware of the recent comments
    Hao-Hsien - Jul 2, 2014

    DO NOT BOOK THIS HOTEL! Staying here will only ruin your vacation emotion.

    I booked this hotel as "Hyatt Regency" in April based on the previous good review. When we arrived we just couldn\'t find the hotel by its map location. After asking some people we realized the hotel was sold to "Krystal Grand" by Hyatt in May 2014.

    The standard check-in time is 3pm, but we were told both of our rooms were not ready at 4pm, given the check-out time is at noon. The front desk personnel were extremely rude and wouldn\'t pay attention or follow-up on our concerns, pretty much they didn\'t care, poor customer service. We spent a while arguing for them to at least give us a room first, but then the delay made us missed a boat trip we prepaid for.

    After getting in to the room we were very disappointed to the room condition. Dirty mirror as if the ones in horror movie, chipping and stain everywhere including balcony, desk, and lamp. Worst of all, the room really stinks. Water coming out of faucet has a really strong smell of detergent, but it cannot cover a rotten smell like dead body.

    With Hyatt in mind, we just couldn\'t believe we paid for an international brand price but ended up having the worst hotel experience we ever had. The only good thing is we only stayed here for two nights.

The comments express the personal opinions of actual Destinia clients who either filled out the questionnaire Destinia sent them following their stay at the lodging establishment or filled out an online questionnaire through our website. These opinions don"t necessarily represent those of Destinia. We will not publish any review that contains objectively false information, insults, degrading opinions or personal information regarding the client. We calculate the overall ratings by taking an average of the scores awarded on the completed questionnaires.